General Terms and Conditions (GTC)

General Terms and Conditions of Régens Plc.

Please carefully review these General Terms and Conditions (GTC), in which Régens Plc. (hereinafter referred to as the “RÉGENS“) informs Customers about the terms governing the contract between the parties.

If you are under the age of 18, please read these terms and conditions together with your legal representative and provide your consent only with their approval.

By checking “I have read, understood and agreed to be bound by the General Terms and Conditions (GTC) of Alrite.“ (or, in the case of a printed contract, by signing and submitting all pages of the GTC), the Customer agrees to comply with these terms.

Please note that these GTC contain provisions regarding warranty, indemnity, and modifications that differ from those set forth in Hungarian civil law. We urge you to read the following terms carefully.

Provisions related to additional rights of Customers qualifying as consumers are presented in italics.

1. Subject of the Service

1.1. Under the terms of this contract, RÉGENS agrees to provide services involving the use of the Alrite speech recognition application to convert audio and video materials uploaded by the Customer or selected content (publicly available online content, live broadcast) into transcripts and captions. A detailed description, terms of use and limitations of the application can be found here: Terms of Use

RÉGENS reserves the right to engage subcontractors or other intermediaries in the provision of the service. The service may include services of external service providers.

2. Conclusion of the Contract

Contractor:
Company name: Régens Plc
Address: 1117 Budapest, Prielle Kornélia u. 19/D
Phone number: +36 1 205 3090
Email: support@alrite.io
Website: www.regens.com

2.1. The contract may be concluded through the following methods:

• By traditional means (e.g., offline ordering and confirmation, or the exchange of quotations and acceptance in person or by post)
• Electronically (e.g., online ordering and confirmation, or the exchange of quotations and acceptance via email)
• By bespoke contract

The confirmation message, accepted offer, or contract agreed upon by the parties must specify whether any deviations from the standard terms of use for the application are applicable, as well as any custom terms. Unless otherwise agreed upon by the parties, the offer, its acceptance, and the order along with the confirmation message, together with these General Terms and Conditions, will constitute the contract for the use of the application.

2.2. Upon submitting a request for a quotation, the Customer will receive an offer specifying the price and any custom terms. For business entities, the quotation excludes VAT. If the Customer accepts the offer, it must be confirmed in writing (either by post, electronically, or via RÉGENS’ online interface), along with acceptance of these General Terms and Conditions (by signing all pages of the GTC or by electronically consenting to the GTC).

If the order and confirmation message, as well as the offer and acceptance, align, the contract is deemed concluded. For online or electronic submissions, the contract is considered an electronic written contract if it is sent from the official registered email address provided by the party.

The request for quotation, the offer, the order, and the confirmation message are all recorded and stored. No additional filing or recording will take place. The language of the contract is determined by the language of the GTC: if the GTC is in English, the contract will be in English; if the GTC is in another language (e.g., Spanish or German), the contract will be in that language.

If any issues arise during the conclusion of the electronic contract, such as incorrect data entry, please contact RÉGENS directly using the contact details provided at the end of these GTC.

3. Service

3.1 The Customer shall upload the audio or video material, or, in the case of special requirements, send it as specified in the bespoke contract, or initiate the transcription and captioning of live broadcasts or online content (hereinafter collectively referred to as the “Sample“) at their own expense and risk. Further details on using the application are available on the application’s website or in the user guide. Customers are advised to review the Terms of Use before placing an order or accepting any offer.

The accuracy and quality of transcription and captioning largely depend on factors such as the quality of the audio recording (e.g., microphone used), recording conditions (e.g., background noise), and the clarity and intelligibility of the speech (e.g., articulation or speaker volume). Based on our preliminary tests, the application achieves approximately 90% accuracy for most audio and video material.

Furthermore, the accuracy of real-time transcription and captioning of live broadcasts or media content is contingent upon various factors, including, but not limited to, the overall quality of the content (such as clarity of speech, background noise, and the distance of the speaker from the microphone). Additionally, the speed at which real-time transcription and captioning is set by the Customer may impact the accuracy. In the event of poor-quality recordings or broadcasts, it is possible that similar-sounding words or phrases may be transcribed, potentially resulting in a meaning that differs significantly from what is audibly discernible to the human ear.

A subscription or a change to a different package (e.g., from Prime to Premium) will only grant access to the new package’s features from the date of the subscription or change. Any audio or video material uploaded and processed before the change (e.g., under the free Starter package or a lower-level subscription) will not benefit from the features of the new, higher-level package. Similarly, if a user switches to a lower-tier package or back to the free Starter package, previously processed files will retain the features of the package active at the time of their upload.

RÉGENS, as the service provider of the application, strives to ensure accurate transcription and captioning of uploaded materials but is not liable for any direct or indirect damages arising from possible errors or the total/partial interruption of the service. Customers use the application at their own risk. Note that the Swedish, Portuguese, Italian, and Polish speech recognition models incorporate software developed by Max Bain.

3.2. The Customer authorizes RÉGENS to transmit and disclose any relevant information to its cooperating subcontractors necessary for the performance of the service.

3.3. Details regarding the handling and storage of the audio and video material are outlined in the Polityka prywatności.

3.4. Conditions for Subscription Renewal:

• If the Customer’s subscription period of 1 year has expired and the available time credit has not been fully used, the account will automatically revert to the free Starter package. Any remaining time credit and associated functionalities will be lost. After this, the Customer may subscribe to any package as long as the Starter package is valid and the user account is active. A new subscription package will be valid for 1 year from the date of activation.
• If the 1-year subscription period has not expired but the time credit balance is fully exhausted without the purchase of new time credit or the subscription of a new package, the account will revert to the free Starter package. The Customer may then subscribe to any package while the Starter package is valid and the user account is active. A new subscription package will be valid for 1 year from the date of activation.
• If the 1-year subscription period is still active and the Customer purchases new time credit or switches to another subscription package before the current balance is fully exhausted, the validity of the previously purchased time credit will be extended by 1 year from the date of the latest subscription. The new subscription will also be valid for a period of 1 year from the date of activation, and the previously purchased time credit will be combined with the newly purchased time credit as follows:
• If the same subscription package is purchased, the newly purchased time credit will be added to the remaining credit available under the existing subscription.
• Upgrading to a higher-level package (e.g., from Lite to Plus for private users, or from Prime to Premium or Professional, or from Premium to Professional for business users) will result in the remaining time credit being adjusted and converted based on the difference in per-minute fees between the current and new packages. The newly subscribed time credit will then be added to the converted time credit, allowing usage of features available within the new subscription package. Fee differences are calculated based on package prices at the time of the upgrade. Information on fee differences is available through the application for private and business users, or by requesting a quotation available only for business users.
• Switching to a lower-level package (e.g., from Plus to Lite for private users, or from Professional to Premium or Prime, or from Premium to Prime for business users) will result in the remaining time credit being adjusted and converted based on the difference in per-minute fees between the current and new packages. The newly subscribed time credit will then be added to the converted time credit, allowing usage of features available within the new subscription package. Fee differences are calculated based on package prices at the time of the switch. Information on fee differences is available through the application for private and business users, or by requesting a quotation available only for business users.

3.5. Upon switching to the Starter package, all remaining time credit and functionality from the current subscription will be forfeited. RÉGENS cannot prorate or refund any unused time credit, and the Customer will only have access to the features and monthly renewable time credit of the Starter package.

3.6. The service may not be resold or transferred to third parties. Individual subscribers may use the service solely for personal purposes, while legal entity subscribers may use it through their employees or contractors for the entity’s business activities. For other uses or licensing needs, please contact RÉGENS to request a quote. Sole proprietors using the application for business purposes must purchase a business subscription.

The Customer is obligated to comply with the terms of use established by the content provider, including, but not limited to, restrictions related to age limits, copyright provisions, and the copying, reproduction, storage, sharing, or other use of content, when recording or uploading live broadcasts or published content in real time. The live broadcast, real-time transcription, and captioning of content are provided solely for informational purposes and do not constitute literary translation or artistic dubbing.

4. General Commitment Fees and Deadlines

4.1. Deadlines exclude Saturdays, Sundays, public holidays, and any days designated for delivery or collection. Additionally, any period during which RÉGENS is unable to begin the transcription and captioning due to errors, incompleteness, damage, or other transmission issues with the audio or video material will not be counted, provided that RÉGENS notifies the Customer of such delays.

4.2. The usage fee for the application, along with the commitment fee and the expected transcription and captioning duration, are detailed in the accepted offer or the order confirmation. The operation of the application requires that the Customer pays the fee, and it is credited to RÉGENS’ bank account, unless otherwise agreed upon for special circumstances. In such cases, the deadline, fee, or start of application use shall be agreed upon by the parties in the offer and its acceptance or in the bespoke contract.

The subscription will be activated and become operational within two working days after the commitment fee is credited to RÉGENS’ bank account. The Customer will be notified once the account is ready for use.

5. Conditions of Payment

5.1. The application offers the Customer the option to pay the subscription fee through various payment methods, supported by internationally recognized payment providers, including PayPal and Stripe, depending on the currency selected for payment.

Other payment methods, deadlines, and potential payment schedules under specific terms and conditions are detailed in the bespoke contract or offer. The general payment term is 8 days.

5.2. The Customer acknowledges that, in the event of late payment, they are required to pay interest on the overdue amount, calculated in accordance with Act V of 2013 on the Civil Code.

5.3. The Customer acknowledges that the following personal data stored in Alrite’s user database by RÉGENS, as the data controller, will be transferred to the selected payment service provider, acting as the data processor: name and email address.

For details on the nature and purpose of the data processing activities carried out by the selected payment provider acting as the data processor, as well as the privacy policy applicable to the Customer, please refer to the respective links below: 

• PayPal Legal Hub and Privacy Center  
• Stripe Legal Hub and Polityka prywatności 
• SimplePay Polityka prywatności 

6. Faulty Performance, Liability, Compensation

6.1. Regarding its obligations to address quality objections related to potential faulty performance, as well as to provide compensation, corrections, or price reductions, RÉGENS adheres to the provisions of Act V of 2013 on the Civil Code, as follows:

RÉGENS will accept objections within 5 working days from the receipt of the transcript and captions by the Customer.

The Customer acknowledges that transcription and captioning may not be entirely accurate, as the quality depends heavily on factors such as the audio or video material’s recording quality (e.g., the microphone used), recording conditions (e.g., background noise), and the clarity and intelligibility of the speech (e.g., articulation or speaker volume). As such, the Customer cannot claim damages against RÉGENS for any inaccuracies in the transcription or captioning.

6.2. RÉGENS shall not be held liable for:

• Any damage or expenses arising from false statements made during the request for quotation or in other circumstances;
• Failure on the part of the Customer to fulfill their duty to cooperate or any expected obligations;
• Delays or damages caused by material or technical errors in the audio or video material;
• Incorrect or faulty delivery of the Sample, or any loss, damage, or destruction occurring during transmission;
• Damages resulting from infringing content contained within the Sample;
• Any other delays or damages resulting from actions not attributable to RÉGENS;
• Any damage resulting from the use of OpenAI and DeepL services, for which the respective providers are responsible and which RÉGENS neither contributed to nor could have reasonably foreseen or prevented, as these services are provided by external service providers.

RÉGENS agrees to compensate for any proven damages up to the amount of the commitment fee.

However, RÉGENS limits its liability as the service provided is not based on scientific precision, but rather on an evaluation of the Sample at a given time. RÉGENS has informed the Customer that the quality of the audio or video material significantly impacts the accuracy of the transcription and captioning. Additionally, the application was available to users free of charge during a trial period, allowing them to test its accuracy and speech recognition models before finalizing a subscription.

The Customer understands, acknowledges and agrees to the above non-standard compensation terms and claim deadlines.

7. Termination of the Contract

7.1. The contract between the Customer and RÉGENS is for a fixed term, typically one year unless otherwise specified in the offer and its acceptance (or in the bespoke contract), and remains in effect until the agreed service or counter-service is provided. The parties may amend or terminate the contract in writing at any time by mutual agreement.

7.2. The Customer has the right to withdraw from or terminate the contract at any time, provided they compensate RÉGENS for any justified and proven costs and damages. Once the service has commenced, or in the case of a bespoke contract, after the audio or video material has been submitted, RÉGENS is entitled to the full commitment fee. This entitlement holds unless RÉGENS fails to meet the contractual deadline without legal justification or is in serious breach of the contract.

If the Customer subscribes to the services of the application (for a limited period), RÉGENS retains the right to the full commitment fee, even if the Customer has not fully utilized the transcription and captioning services included in the subscription. No refunds will be issued for unused capacity.

By placing an order after reviewing the quotation provided by RÉGENS, the Customer, who qualifies as a Consumer, expressly requests and consents to RÉGENS beginning service before the expiry of the withdrawal or cancellation rights outlined in Hungarian Government Decree no. 45/2014. (II. 26.). RÉGENS will notify the Customer that service will commence immediately upon receipt of the commitment fee. The Customer acknowledges that by consenting to this, they waive their right to withdraw from the contract within the 14-day period specified in Section 20 of the Government Decree once the service has been fully performed. RÉGENS will also be entitled to a prorated service charge for any service already commenced.

7.3. RÉGENS may terminate the contract if the Customer fails to meet their contractual obligations or otherwise seriously breaches the contract. RÉGENS is under no obligation to provide the services of the application or begin the transcription and captioning process until the commitment fee has been credited to its bank account, unless otherwise agreed in writing by the parties.

8. Validity and Scope of the Contract and General Terms and Conditions

Unless otherwise agreed, the fulfillment of subscriptions is subject to the provisions outlined in these General Terms and Conditions (GTC), along with the terms specified in the order, the confirmation message (including the offer and its acceptance), and any bespoke contracts. In the event that the conditions outlined in a bespoke contract, a custom offer and its acceptance, or a specific order and confirmation message differ from or conflict with the conditions stated in these GTC, the terms set forth in those documents shall take precedence and govern the legal relationship between the Customer and RÉGENS.

These General Terms and Conditions shall remain valid until revoked. In the event of any amendments to the GTC, RÉGENS will notify the Customer 30 days prior to the changes coming into effect. Should the Customer not wish to accept the revised terms and conditions, the General Terms and Conditions originally accepted by the Customer will continue to apply throughout the contract term. If the Customer fails to respond to the notification, it will be considered that the Customer has accepted the amended terms and conditions.

9. Final Provisions

9.1. The parties agree to cooperate closely to ensure the proper performance of the contract and to promptly notify each other of any issues that could hinder, limit, or delay the performance. Emails sent to or received at the Customer’s registered email address will be considered written communication under the contract.

9.2. Both the Customer and RÉGENS are obligated to maintain confidentiality regarding any business secrets and other sensitive information acquired during the performance of the contract. The disclosure of such information to unauthorized persons, which could harm the interests of either party or third parties, is prohibited. The parties shall also refrain from any conduct that could damage the reputation of the other party or any third party, or cause harm to their economic interests.

9.3. In the event of any dispute related to the contract or its performance, the parties will first attempt to resolve it amicably. If an amicable resolution cannot be reached, the parties hereby agree to submit to the application of Hungarian law and the exclusive jurisdiction of the Hungarian courts. Depending on the value of the claim, the parties specifically designate the Budapest II and III District Court as the court of primary jurisdiction. In the event of a dispute over jurisdiction, the competent court shall be the court located in the domicile of the service provider.

Matters not regulated by this contract will be governed by Hungarian law, specifically Act V of 2013 on the Civil Code, and other applicable legislation, including Act CVIII of 2001 on Electronic Commerce and on Information Society Services.

9.4. RÉGENS has not adopted a code of conduct. However, RÉGENS informs Consumers that it cooperates with the Conciliation Board and will adhere to its recommendations as necessary.

9.5. Consumers may file complaints with the following bodies:

Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Phone number: +36 1 488-2131
Fax number: +36 1 488-2186
Name: Dr. György Baranovszky
Email: bekelteto.testulet@bkik.hu

In consumer protection matters: Budapest 11th District Authority
Head of Office: Dr. Beatrix Pintér
Address: 1113 Budapest, Bocskai út 39-41.
Phone number: +36 1 896 4379
Email: titkarsag@11kh.bfkh.gov.hu

Under the European Regulation on the Online Settlement of Consumer Disputes, consumers may also use the European Online Dispute Resolution platform, accessible via this link.

9.6. Company Information and Contact Details:

Régens Plc.
Company registration number: Metropolitan Court of Budapest, 01-10-044363
VAT number: 12485727-2-43
Address: 1117 Budapest, Prielle Kornélia u. 19/D
Phone number: +36 1 205 3090
Fax number: +36 1 205 3094
Email: support@alrite.io
Website: www.regens.com
Support and complaints: Monday to Friday, 9 AM to 4 PM at support@alrite.io

Hosting provider information:
Magyar Telekom Nyrt.
Address: 1097 Budapest, Könyves Kálmán krt. 36.
Company registration number: 01-10-041928
VAT number: 10773381-2-44

General Terms and Conditions of the use of Alrite

Please carefully read these General Terms and Conditions of Contract (hereinafter: GTC), in which Régens Zrt. (hereinafter: RÉGENS) informs the Customers about the contract for the use of Alrite.

If you are under the age of 18, please read these terms and conditions together with your legal representative and provide your consent only with their approval.

By checking “I have read, understood and agreed to be bound by the General Terms and Conditions (GTC) of Alrite.“ (or, in the case of a printed contract, by signing and submitting all pages of the GTC), the Customer agrees to comply with these terms.

Please note that these GTC contain provisions regarding warranty, indemnity, and modifications that differ from those set forth in Hungarian civil law. We urge you to read the following terms carefully.

Provisions related to additional rights of Customers qualifying as consumers are presented in italics.

1. Subject of the Service

1.1. Under the terms of this contract, Paddle, an internationally recognized global payment provider (see details below) that manages subscriptions and invoicing for individual users on RÉGENS’s behalf, and RÉGENS (hereinafter collectively referred to as SERVICE PROVIDER) agree to provide services involving the use of the Alrite speech recognition application to convert audio and video materials uploaded by the Customer into transcripts and captions. A detailed description, terms of use and limitations of the application can be found here: Terms of Use

SERVICE PROVIDER reserves the right to engage subcontractors or other intermediaries in the provision of the service. The service may include services of external service providers.

2. Conclusion of the Contract

Contractor, as Data Controller: 

Company name: Paddle.com Market Ltd.; Paddle Payments Ltd.; Paddle. com Inc.
Link: https://www.paddle.com/legal/privacy; https://www.paddle.com/legal/gdpr
Email: privacy@paddle.com 

Subcontractor, as Data Controller: 

Company name: Régens Zrt.
Address: 1117 Budapest, Prielle Kornélia utca 19/D
Phone number: +36 1 205 3090
Website: www.regens.com
Email: info@regens.com 

2.1. The contract may be concluded through the following methods:

• By traditional means (e.g., offline ordering and confirmation, or the exchange of quotations and acceptance in person or by post)
• Electronically (e.g., online ordering and confirmation, or the exchange of quotations and acceptance via email)
• By bespoke contract

The confirmation message, accepted offer, or contract agreed upon by the parties must specify whether any deviations from the standard terms of use for the application are applicable, as well as any custom terms. Unless otherwise agreed upon by the parties, the offer, its acceptance, and the order along with the confirmation message, together with these General Terms and Conditions, will constitute the contract for the use of the application.

2.2. Upon submitting a request for a quotation, the Customer will receive an offer specifying the price and any custom terms. For business entities, the quotation excludes VAT. If the Customer accepts the offer, it must be confirmed in writing (either by post, electronically, or via RÉGENS’ online interface), along with acceptance of these General Terms and Conditions (by signing all pages of the GTC or by electronically consenting to the GTC).

If the order and confirmation message, as well as the offer and acceptance, align, the contract is deemed concluded. For online or electronic submissions, the contract is considered an electronic written contract if it is sent from the official registered email address provided by the party.

The request for quotation, the offer, the order, and the confirmation message are all recorded and stored. No additional filing or recording will take place. The language of the contract is determined by the language of the GTC: if the GTC is in English, the contract will be in English; if the GTC is in another language (e.g., Spanish or German), the contract will be in that language.

If any issues arise during the conclusion of the electronic contract, such as incorrect data entry, please contact SERVICE PROVIDER directly using the contact details provided at the end of these GTC.

3. Service

3.1 The Customer shall upload the audio or video material (hereinafter referred to as the “Sample“) to RÉGENS at their own expense and risk, or, in the case of special requirements, send it as specified in the bespoke contract. Further details on using the application are available on the application’s website or in the user guide. Customers are advised to review the Terms of Use before placing an order or accepting any offer.

The accuracy and quality of transcription and captioning largely depend on factors such as the quality of the audio recording (e.g., microphone used), recording conditions (e.g., background noise), and the clarity and intelligibility of the speech (e.g., articulation or speaker volume). Based on our preliminary tests, the application achieves approximately 90% accuracy for most audio and video material.

A subscription or a change to a different package (e.g., from Prime to Premium) will only grant access to the new package’s features from the date of the subscription or change. Any audio or video material uploaded and processed before the change (e.g., under the free Starter package or a lower-level subscription) will not benefit from the features of the new, higher-level package. Similarly, if a user switches to a lower-tier package or back to the free Starter package, previously processed files will retain the features of the package active at the time of their upload.

RÉGENS, as the service provider of the application, strives to ensure accurate transcription and captioning of uploaded materials but is not liable for any direct or indirect damages arising from possible errors or the total/partial interruption of the service. Customers use the application at their own risk. Note that the Swedish, Portuguese, Italian, and Polish speech recognition models incorporate software developed by Max Bain.

3.2. The Customer authorizes RÉGENS to transmit and disclose any relevant information to its cooperating subcontractors necessary for the performance of the service.

3.3. Details regarding the handling and storage of the audio and video material are outlined in the Polityka prywatności.

3.4. Conditions for Subscription Renewal:

• If the Customer’s subscription period of 1 year has expired and the available time credit has not been fully used, the account will automatically revert to the free Starter package. Any remaining time credit and associated functionalities will be lost. After this, the Customer may subscribe to any package as long as the Starter package is valid and the user account is active. A new subscription package will be valid for 1 year from the date of activation.
• If the 1-year subscription period has not expired but the time credit balance is fully exhausted without the purchase of new time credit or the subscription of a new package, the account will revert to the free Starter package. The Customer may then subscribe to any package while the Starter package is valid and the user account is active. A new subscription package will be valid for 1 year from the date of activation.
• If the 1-year subscription period is still active and the Customer purchases new time credit or switches to another subscription package before the current balance is fully exhausted, the validity of the previously purchased time credit will be extended by 1 year from the date of the latest subscription. The new subscription will also be valid for a period of 1 year from the date of activation, and the previously purchased time credit will be combined with the newly purchased time credit as follows:
  • If the same subscription package is purchased, the newly purchased time credit will be added to the remaining credit available under the existing subscription.
  • Upgrading to a higher-level package (e.g., from Lite to Plus for private users, or from Prime to Premium or Professional, or from Premium to Professional for business users) will result in the remaining time credit being adjusted and converted based on the difference in per-minute fees between the current and new packages. The newly subscribed time credit will then be added to the converted time credit, allowing usage of features available within the new subscription package. Fee differences are calculated based on package prices at the time of the upgrade. Information on fee differences is available through the application for private and business users, or by requesting a quotation available only for business users.
  • Switching to a lower-level package (e.g., from Plus to Lite for private users, or from Professional to Premium or Prime, or from Premium to Prime for business users) will result in the remaining time credit being adjusted and converted based on the difference in per-minute fees between the current and new packages. The newly subscribed time credit will then be added to the converted time credit, allowing usage of features available within the new subscription package. Fee differences are calculated based on package prices at the time of the switch. Information on fee differences is available through the application for private and business users, or by requesting a quotation available only for business users.

3.5. Upon switching to the Starter package, all remaining time credit and functionality from the current subscription will be forfeited. SERVICE PROVIDER cannot prorate or refund any unused time credit, and the Customer will only have access to the features and monthly renewable time credit of the Starter package.

3.6. The service may not be resold or transferred to third parties. Individual subscribers may use the service solely for personal purposes, while legal entity subscribers may use it through their employees or contractors for the entity’s business activities. For other uses or licensing needs, please contact RÉGENS to request a quote. Sole proprietors using the application for business purposes must purchase a business subscription.

4. General Commitment Fees and Deadlines

4.1. Deadlines exclude Saturdays, Sundays, public holidays, and any days designated for delivery or collection. Additionally, any period during which RÉGENS is unable to begin the transcription and captioning due to errors, incompleteness, damage, or other transmission issues with the audio or video material will not be counted, provided that RÉGENS notifies the Customer of such delays.

4.2. The usage fee for the application, along with the commitment fee and the expected transcription and captioning duration, are detailed in the accepted offer or the order confirmation. The operation of the application requires that the Customer pays the fee, and it is credited to RÉGENS’ bank account, unless otherwise agreed upon for special circumstances. In such cases, the deadline, fee, or start of application use shall be agreed upon by the parties in the offer and its acceptance or in the bespoke contract.

The subscription will be activated and become operational within two working days after the commitment fee is credited to RÉGENS’ bank account. The Customer will be notified once the account is ready for use.

5. Conditions of Payment

5.1. The application offers the Customer the option to pay the subscription fee via a payment method supported by our globally recognized payment partner, Paddle. The Customer may complete payment through various connected services (such as Google Pay, Apple Pay, PayPal, among others) or by entering credit card information.

Please note that payments may be made in U.S. dollars (USD), euros (EUR), or pounds sterling (GBP).

Other payment methods, deadlines, and potential payment schedules under specific terms and conditions are detailed in the bespoke contract or offer. The general payment term is 8 days.

5.2. The Customer acknowledges that, in the event of late payment, they are required to pay interest on the overdue amount, calculated in accordance with Act V of 2013 on the Civil Code.

5.3. The Customer acknowledges that the following personal data stored in Alrite’s user database by RÉGENS, as the data controller, will be transferred to the selected payment service provider, acting as the data processor: name and email address.

For details on the nature and purpose of the data processing activities carried out by the data processor, as well as the privacy policy applicable to the Customer, please refer to the Paddle Checkout Buyer Terms and Conditions and Polityka prywatności.

6. Faulty Performance, Liability, Compensation

6.1. Regarding its obligations to address quality objections related to potential faulty performance, as well as to provide compensation, corrections, or price reductions, SERVICE PROVIDER adheres to the provisions of Act V of 2013 on the Civil Code, as follows:

SERVICE PROVIDER will accept objections within 5 working days from the receipt of the transcript and captions by the Customer.

The Customer acknowledges that transcription and captioning may not be entirely accurate, as the quality depends heavily on factors such as the audio or video material’s recording quality (e.g., the microphone used), recording conditions (e.g., background noise), and the clarity and intelligibility of the speech (e.g., articulation or speaker volume). As such, the Customer cannot claim damages against SERVICE PROVIDER for any inaccuracies in the transcription or captioning.

6.2. SERVICE PROVIDER shall not be held liable for:

• Any damage or expenses arising from false statements made during the request for quotation or in other circumstances;
• Failure on the part of the Customer to fulfill their duty to cooperate or any expected obligations;
• Delays or damages caused by material or technical errors in the audio or video material;
• Incorrect or faulty delivery of the Sample, or any loss, damage, or destruction occurring during transmission;
• Damages resulting from infringing content contained within the Sample;
• Any other delays or damages resulting from actions not attributable to SERVICE PROVIDER;
• Any damage resulting from the use of OpenAI and DeepL services, for which the respective providers are responsible and which SERVICE PROVIDER neither contributed to nor could have reasonably foreseen or prevented, as these services are provided by external service providers.

SERVICE PROVIDER agrees to compensate for any proven damage up to the amount of the commitment fee. No damages can be claimed or any other claims can be made on the basis of faulty performance beyond six months from the date of performance.

However, SERVICE PROVIDER limits its liability as the service provided is not based on scientific precision, but rather on an evaluation of the Sample at a given time. SERVICE PROVIDER has informed the Customer that the quality of the audio or video material significantly impacts the accuracy of the transcription and captioning. Additionally, the application was available to users free of charge during a trial period, allowing them to test its accuracy and speech recognition models before finalizing a subscription.

The Customer understands, acknowledges and agrees to the above non-standard compensation terms and claim deadlines. 

7. Termination of the Contract

7.1. The contract between the Customer and RÉGENS is for a fixed term, typically one year unless otherwise specified in the offer and its acceptance (or in the bespoke contract), and remains in effect until the agreed service or counter-service is provided. The parties may amend or terminate the contract in writing at any time by mutual agreement.

7.2. The Customer has the right to withdraw from or terminate the contract at any time, provided they compensate RÉGENS for any justified and proven costs and damages. Once the service has commenced, or in the case of a bespoke contract, after the audio or video material has been submitted, RÉGENS is entitled to the full commitment fee. This entitlement holds unless RÉGENS fails to meet the contractual deadline without legal justification or is in serious breach of the contract.

If the Customer subscribes to the services of the application (for a limited period), RÉGENS retains the right to the full commitment fee, even if the Customer has not fully utilized the transcription and captioning services included in the subscription. No refunds will be issued for unused capacity.

By placing an order after reviewing the quotation provided by RÉGENS, the Customer, who qualifies as a Consumer, expressly requests and consents to RÉGENS beginning service before the expiry of the withdrawal or cancellation rights outlined in Hungarian Government Decree no. 45/2014. (II. 26.). RÉGENS will notify the Customer that service will commence immediately upon receipt of the commitment fee. The Customer acknowledges that by consenting to this, they waive their right to withdraw from the contract within the 14-day period specified in Section 20 of the Government Decree once the service has been fully performed. RÉGENS will also be entitled to a prorated service charge for any service already commenced.

7.3. RÉGENS may terminate the contract if the Customer fails to meet their contractual obligations or otherwise seriously breaches the contract. RÉGENS is under no obligation to provide the services of the application or begin the transcription and captioning process until the commitment fee has been credited to its bank account, unless otherwise agreed in writing by the parties.

8. Scope of the Contract and General Terms and Conditions

Unless otherwise agreed, the fulfillment of subscriptions is subject to the provisions outlined in these General Terms and Conditions (GTC), along with the terms specified in the order, the confirmation message (including the offer and its acceptance), and any bespoke contracts. In the event that the conditions outlined in a bespoke contract, a custom offer and its acceptance, or a specific order and confirmation message differ from or conflict with the conditions stated in these GTC, the terms set forth in those documents shall take precedence and govern the legal relationship between the Customer and RÉGENS.

These General Terms and Conditions shall remain valid until revoked. In the event of any amendments to the GTC, RÉGENS will notify the Customer 30 days prior to the changes coming into effect. Should the Customer not wish to accept the revised terms and conditions, the General Terms and Conditions originally accepted by the Customer will continue to apply throughout the contract term. If the Customer fails to respond to the notification, it will be considered that the Customer has accepted the amended terms and conditions.

9. Final Provisions

9.1. The parties agree to cooperate closely to ensure the proper performance of the contract and to promptly notify each other of any issues that could hinder, limit, or delay the performance. Emails sent to or received at the Customer’s registered email address will be considered written communication under the contract.

9.2. Both the Customer and RÉGENS are obligated to maintain confidentiality regarding any business secrets and other sensitive information acquired during the performance of the contract. The disclosure of such information to unauthorized persons, which could harm the interests of either party or third parties, is prohibited. The parties shall also refrain from any conduct that could damage the reputation of the other party or any third party, or cause harm to their economic interests.

9.3. In the event of any dispute related to the contract or its performance, the parties will first attempt to resolve it amicably. If an amicable resolution cannot be reached, jurisdiction will be determined by the value of the claim, with the Budapest 2nd and 3rd District Court of Justice having jurisdiction, or in accordance with the general civil procedure rules (Code of Civil Procedure).

Matters not regulated by this contract will be governed by Hungarian law, specifically Act V of 2013 on the Civil Code, and other applicable legislation, including Act CVIII of 2001 on Electronic Commerce and on Information Society Services.

9.4. RÉGENS has not adopted a code of conduct. However, RÉGENS informs Consumers that it cooperates with the Conciliation Board and will adhere to its recommendations as necessary.

9.5. Consumers may file complaints with the following bodies:

Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Phone number: +36 1 488-2131
Fax number: +36 1 488-2186
Name: Dr. György Baranovszky
Email: bekelteto.testulet@bkik.hu

In consumer protection matters: Budapest 11th District Authority
Head of Office: Dr. Beatrix Pintér
Address: 1113 Budapest, Bocskai út 39-41.
Phone number: +36 1 896 4379
Email: titkarsag@11kh.bfkh.gov.hu

Under the European Regulation on the Online Settlement of Consumer Disputes, consumers may also use the European Online Dispute Resolution platform, accessible via this link.

9.6. Company Information and Contact Details:

Régens Plc
Company registration number: Metropolitan Court of Budapest, 01-10-044363
VAT number: 12485727-2-43
Address: 1117 Budapest, Prielle Kornélia u. 19/D
Phone number: +36 1 205 3090
Fax number: +36 1 205 3094
Email: support@alrite.io
Website: www.regens.com
Support and complaints: Monday to Friday, 9 AM to 4 PM at support@alrite.io

Paddle
E-mail: privacy@paddle.com
Links: https://www.paddle.com/legal/terms; https://www.paddle.com/legal/checkout-buyer-terms

Hosting provider information:
Magyar Telekom Nyrt.
Address: 1097 Budapest, Könyves Kálmán krt. 36.
Company registration number: 01-10-041928
VAT number: 10773381-2-44